|
Most staffing professionals recognize that the industry recovery is well under way. Sales
revenues for USA staffing firms expect an average increase of 6.4% 2004 vs. 2003 and the same or better in 2005. Experts predict record growth for most sectors of staffing over the next 10-15 years.
That's good news to most staffing entrepreneurs and managers who have struggled over the past few
years. It's great to have the customers calling with job orders again. But a staffing manager needs to be cautiously optimistic about the turn-around and their team members' ability to capture the opportunities.
One consultant studied the habits of staffing clients and found that 65-85% of the time a
supplier is replaced by a client, the client still claims to be "satisfied" with the service of the original supplier. "Satisfaction" with your service is not enough!
Learn how to recognize the 10 most "insane" things that Staffing Specialists say and do to
turn off and lose customers and how to "cure" them
Cathy Vee, industry consultant/trainer, the moderator, and 28 year staffing veteran, tells Staffing
managers:
"The reality is that customers have become more selective than ever in choosing staffing
suppliers with whom to do business. Staffing managers need to train their people to really CONNECT with the customers. Some of the things that Staffing Specialists say and do when I place orders with them - border
on INSANITY!"
On Thursday May 5, Cathy will present a 90-minute audioweb seminar based on a program Cathy
presented to a standing ovation at a recent trade show and is designed to help prepare staffing specialists to handle 21st Century Customers
WHO should attend:
ANYONE in a staffing organization who needs training and Inspiration on how to vastly improve
customer service while building sales/profits in this highly competitive, high-ticket industry.
WHAT they will learn:
Are you suffering from Customer Service Insanity? (a Quiz)
Why "good enough" Staffing Service – Isn't
Customer expectations and how to EXCEED them
Cure for the Sally Fields Syndrome
Cure for thinking that customers are "OTGU"
Cure for treating customers like "BLTS"
Cure for an undesirable action taking up 30-70% of a Staffing Specialist's day
How to be CCTW to the max with two sets of clients
How to turn "NO" into "NO"- GOTIATE
Prescriptions for building strong client relationships, sales and profits
And more!
Be sure to attend this "How NOT to turn-off and lose customers AND how to make yours the
"GO-TO" staffing company" presentation.
You will receive log-on instructions and hand-outs prior to the LIVE event, which will include a
slide show presentation and a Q&A session where staff members can pose their challenging customer service issues.
HOW much it costs:
Only $225 per site. Unlimited number of participants allowed per site. Just $115 per
additional site / branch.
Fee includes:
- A presentation that will change the way your entire team treat your customers – for the better!
- Q&A – so we can answer questions!
- Hand-Outs – so you have excellent information you can train future hires with!
- CD Set that you can use to train new hires and re-inspire your team to do a better job of
selecting candidates to send out to your precious customers!
Don't let another day go by with "Insanity" the rule of the day!
Print out the registration form, complete it and fax it to (714) 960-6563 or call us to register at (877) 473-6732 or (714)
960-5992
REGISTER >
|
